Shipping

Shipping Policy

All orders will be packed and sent Monday to Friday. We offer same day dispatch if you order by 12:00pm AEST (excluding public holidays).

All orders are sent express via Australia Post and include tracking & signature on delivery.

To check shipping times from Brisbane, to your location, click here.

Australian orders $150+ will receive free express shipping (excludes New Zealand, USA, UAE).

Once your purchase has been lodged with Australia Post, Vlume Beauty is not liable for lost, misplaced or stolen parcels.

In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. 

In the unlikely event that your parcel is returned to sender, you will be liable for further shipping cost. 

You can lodge an enquiry into missing parcels with Australia Post here.

During summer adhesives, will not be shipped on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend keeping track of your parcel to avoid it being left outdoors. We have signature on delivery for all orders. Depending on your driver, some may still leave parcel without getting a signature.

All pre-order items will be sent at a later date.

Any items added together with your pre-order item will be sent at a later date when your pre-order item arrives.

Pick-Up Policy

Please note, as we are a small team, life happens and we may need to step out of the studio for unforeseen circumstances. Please follow @vlumebeauty to see updates on our hours of collection. Feel free to message us directly or send an email to vlumebeauty@outlook.com before collect your order.

If you have selected to pick-up your order from our studio, please see the hours of collection below:

Monday: 9am - 4pm.
Tuesday: 9am - 4pm.
Wednesday: 9am - 4pm.
Thursday: 9am - 4pm.
Friday: 9am - 4pm.

If you require collection outside of these hours, please email us at vlumebeauty@outlook.com and we will try our best to accommodate you.