All orders are sent express via Australia Post and include tracking & signature on delivery. You can view our Shipping Policy HERE.

Once your order is dispatched, you can track your package using the provided tracking number on the Australia Post website.

To check shipping times from Brisbane to your location, please click HERE.

Once your purchase is lodged with Australia Post, Vlume Beauty is not liable for lost, misplaced, or stolen parcels. If your parcel goes missing, you need to lodge an enquiry with Australia Post HERE. In the event your parcel is returned to sender, you’ll be responsible for additional shipping costs.

If your order hasn’t dispatched, you can cancel it by contacting vlumebeauty@outlook.com during Monday-Friday business hours. If the order has been dispatched, unfortunately it cannot be cancelled. Please follow the returns process outlined HERE.

Certainly! Select 'Local Pickup' at checkout. We’ll notify you when your order is ready with pickup details and hours. If you have any questions, feel free to contact us! We're committed to making your experience with us as seamless and convenient as possible!

We aspire for you to adore your Vlume Beauty purchase, and in the rare event of dissatisfaction, our return policy is crafted to ensure a seamless experience. Kindly take a moment to review the details outlined below:

Vlume Beauty Returns - Effortless Returns, Endless Satisfaction

Embark on worry-free shopping with Moonlight Lashes, where your satisfaction is the core of our service. Delve into the specifics of our streamlined return policy:

15-Day Return Window:

Experience peace of mind with our 15-day return policy. You have a generous 15 days from the date of receiving your item to request a return, providing ample time to evaluate your purchase from the moment it arrives.

Eligibility Criteria:

For a trouble-free return, ensure your item is in its original condition – unworn or unused, with tags, and in its original packaging. Remember to include the receipt or proof of purchase.

How to Initiate a Return:

To commence a return, contact us at vlumebeauty@outlook.com, and we'll guide you through the process. Upon acceptance of your return, we'll promptly send you a return shipping label, along with detailed instructions on where and how to send your package.

A Friendly Reminder:

To ensure your return reaches us smoothly, kindly refrain from dispatching items without obtaining the necessary approval through our return request process.

Need Assistance? We're Here for You:

Questions about the return process or any other inquiries? Feel free to contact us at vlumebeauty@outlook.com. We value your experience with Vlume Beauty and are here to address any concerns. Thank you for choosing Vlume Beauty – Your satisfaction is not just a goal – it's our commitment.

We accept various payment methods, including PayPal, all major credit and debit cards, as well as pay later options as Afterpay/Zip Pay.

Vlume Adhesive performs best at 20–24°C with 50–65% humidity for optimal bonding and retention.

It has a fast drying time of 0.5–1 second, giving you control and speed perfect for classic and volume sets.

Yes! Vlume Adhesive has low fumes, making it a gentler option for sensitive clients. We still recommend patch testing for anyone with known sensitivities.

For best performance, use within 4–6 weeks after opening. Always reseal tightly and store correctly.

Unopened, Vlume Adhesive can last up to 6 months when stored in a cool, dry place away from heat and sunlight.

Vlume Bonder is designed to lock in adhesive bonds, improve lash retention, and reduce irritation. It works by curing the adhesive from the outside in, increasing flexibility and helping extensions stay in place longer.

Apply the bonder at the very end of your lash set. Use a microbrush to lightly dab it along the bonding points where the extensions meet the natural lashes. No need to rinse — the bonder cures the adhesive and seals the bond.

Use a minimal amount — lightly dab along the bonding points without oversaturating.

Yes, our bonder is formulated to be gentle and low-irritation. It helps minimise fumes and can be especially helpful for sensitive eyes. However, we always recommend patch testing when working with clients prone to sensitivity.

Absolutely. By curing the adhesive faster and adding flexibility to the bond, bonder helps lashes withstand daily wear and tear — leading to better retention between fills.